ERP is the system of record
Messages are triggered from billing, CRM, inventory, HR, and projects, not a disconnected spreadsheet of phone numbers.
WhatsApp API that speaks the language of your ERP
Connect official WhatsApp Business Platform messaging to CRM, billing, inventory, HR, and projects, with templates, webhooks, delivery reports, and automation rules inside TimeERP.
Official API ready
Message templates
Webhooks
Delivery reports
WhatsApp is a trademark of Meta. TimeERP integrates with the WhatsApp Business Platform according to Meta’s terms; capabilities depend on your business verification, template approvals, and plan configuration.
Trusted across TimeERP industries
650+ businesses on TimeERP
Cloud ERP, multi-location
CA, Construction, Real Estate, MSME
99.8% platform uptime target
Why TimeERP
WhatsApp that starts from the business event
Most tools send messages. TimeERP sends messages when stock, invoices, leads, and tasks actually change, then records the outcome next to the same record.
Policy-aware outbound
Use approved message templates for business-initiated outreach and free-form replies inside WhatsApp’s conversation rules.
Delivery you can measure
Webhook-backed status updates help you see delivered, read, and failed outcomes for critical notifications and campaigns.
Core capabilities
Official messaging features, mapped to ERP work
Explore platform, messaging, operations, and module integrations. Content reflects WhatsApp Business Platform patterns TimeERP implements for customers, not unofficial bulk tools.
Industries
Business use cases that match TimeERP customers
The same WhatsApp channel serves sales, delivery, collections, and internal ops, with module context for each industry pack.
Real Estate
Site-visit reminders, booking updates, and document requests tied to CRM leads and project inventory.
Construction
Material GRN notices, site progress updates, and vendor payment reminders linked to project records.
Manufacturing / MSME
Low-stock alerts, dispatch notices, and order status templates for buyers and plant teams.
Retail
Order confirmations, delivery windows, and utility campaigns with delivery reporting.
Healthcare services
Appointment reminders and authentication messages for secure portal access (policy dependent).
Education
Fee reminders, schedule changes, and parent/student notifications from admin workflows.
Professional services / CA
Document ready alerts, Client Desk requests, and statutory filing reminders for clients.
Property dealers
Listing updates, visit logs, and lead nurturing without losing conversation context outside CRM.
Workflow
From ERP event to customer reply, then back into TimeERP
A closed loop: the business system starts the message, WhatsApp delivers it, and delivery status plus customer replies can drive the next task.
1
ERP event
Invoice posted, lead stalled, stock low
2
Automation rule
Template + recipient from master data
3
WhatsApp API
Cloud API send with business profile
4
Customer
Delivered on WhatsApp they already use
5
Reply
Session window for free-form agent replies
6
ERP updated
Status, notes, tasks, and campaign logs
Integrations
Every module that can speak on WhatsApp
Connect the channel once, then notify customers and teams from the workflows they already run in TimeERP.
CRM : Client Desk
Lead follow-ups, visit reminders, document requests.
Billing Management
Invoice ready, due reminders, payment receipts.
Inventory
Low stock, GRN, and transfer alerts for operations.
HRMS & Payroll
Leave decisions, attendance nudges, payslip notices.
Project Management
Task reminders and milestone updates to owners.
Marketing
Template campaigns and broadcast coordination.
Communication Center
Channel control, templates, and notification logs.
Document Vault
Notify when packs are ready or inward items need review.
Visibility
Messaging health at a glance
Sample operational metrics your teams can monitor once WhatsApp is live, actual figures depend on traffic, template quality, and list hygiene.
Campaign & alert performance
Illustrative 30-day snapshot for a mid-market TimeERP deployment using utility + marketing templates.
0Messages attempted
0%Delivered rate
0%Read rate
0%Failed / blocked
0Active templates
0%Reply rate (sessions)
Utility reminders
Invoice and appointment reminders typically show the highest delivery quality when numbers are validated.
Marketing campaigns
Marketing templates require careful audience management to protect quality rating.
Failed sends
Investigate invalid numbers, opt-out errors, and template pauses before the next campaign.
Outcomes
Benefits across business, ops, finance, and customers
Business
- One branded channel for lifecycle messages your customers actually open
- Faster lead response without shadow IT chat groups
- Consistent messaging policy across branches and partners
Operational
- Event-driven alerts from inventory, projects, and approvals
- Less manual copy-paste from ERP into personal phones
- Clear logs for who was notified and with which template
Financial
- Invoice and due reminders that reduce collection lag
- Fewer missed follow-ups on high-value recoveries
- Optional PDF delivery reducing “please resend invoice” traffic
Customer experience
- Messages arrive on the app people already check daily
- Interactive choices cut back-and-forth for simple decisions
- Two-way help after the customer engages, not spam-only blasts
Trust
Security & compliance foundations
Messaging stays within Meta’s platform security model while TimeERP applies organization-level access control to who can send and configure templates.
Official Business Platform
Designed for Meta’s WhatsApp Business Platform, not grey-market bulk send tools that risk number bans.
Encrypted transport
WhatsApp end-to-end encryption applies to conversations handled through the official platform model.
Role-based access
Limit who can edit templates, launch campaigns, or view customer numbers inside TimeERP roles.
Secure authentication
API credentials and admin access follow enterprise controls used across the TimeERP platform.
Audit-friendly logs
Keep send history and delivery status linked to campaigns and business documents for later review.
Policy compliance
Respect template categories, opt-out handling, and quality rating requirements to keep the channel healthy.
FAQ
Questions teams ask before going live
Yes. TimeERP is designed to work with Meta’s official WhatsApp Business Platform (Cloud API) for business messaging. It is not an unofficial bulk-messaging workaround.
No. Outside the customer service window, business-initiated messages must use approved message templates. Free-form replies are available after the customer messages you, subject to WhatsApp conversation rules.
Templates are pre-approved message formats (for utility, marketing, or authentication categories) used for business-initiated outreach. Content and placeholders must pass Meta review before production use.
Where webhooks and platform status events are available, TimeERP can record sent, delivered, read, and failed outcomes on communication logs and campaign views.
Yes in principle: media and document messages are supported by the Business Platform. Availability of automatic invoice PDF attachment depends on your TimeERP billing configuration and template design.
Authentication-category templates can deliver OTP-style codes when configured and approved. Use them for verification flows, not for marketing content.
Webhooks push message status events back to TimeERP so you can reopen failed notifications, update campaign dashboards, and create follow-up tasks without guessing delivery outcomes.
Marketing-category templates support promotional outreach when approved. Keep audience quality high, repeated customer blocks hurt your messaging quality rating.
Typical triggers include CRM lead/follow-up events, Billing invoices and dues, Inventory low-stock and GRN events, HR notifications, Project task reminders, Document ready alerts, and Marketing/Communication campaigns.
Yes. After a customer engages, agents can reply within the platform conversation window. TimeERP positions WhatsApp as a controlled business channel with CRM/task context, not an unrestricted personal chat export.
Business verification and display-name processes follow Meta’s onboarding requirements. Your TimeERP customer success and Meta partner steps guide this at go-live.
Yes. Messaging limits depend on Meta’s current phone-number quality ratings and throughput rules. TimeERP does not bypass those platform limits.
WhatsApp conversation and message pricing is set by Meta and may change. TimeERP plan access to the WhatsApp channel is separate. Ask sales for the current commercial package for your industry.
Where policy allows and employee numbers are consented/valid, HR templates can notify leave decisions, attendance reminders, and payslip availability without replacing formal HR records.
Interactive reply buttons and list messages are part of the Business Platform message types and can be used to collect simple customer choices when configured in your automation.
No. WhatsApp sits alongside Email, SMS, and in-app notifications. Many firms use WhatsApp for high-attention utility messages and keep email for longer documents or formal correspondence.
Timeline depends on Meta verification, template approval, contact data quality, and which ERP events you enable first. Most teams start with one utility path (invoices or visit reminders) then expand.
No brand claim is made beyond the technical capability to integrate with the official WhatsApp Business Platform under Meta’s terms. Always use only approved branding assets if Meta grants partner marks for your account.
Put WhatsApp next to the work that creates the message
See templates, delivery logs, and ERP-triggered notifications for your industry, in a live TimeERP walkthrough with our specialists.